Refund policy

Returns & Refunds Policy

Right to Cancel

You have the right to cancel your order within 14 days without providing any reason. The cancellation period will expire 14 days from the day you received the goods or from the day a third party, other than the carrier, appointed by you, acquires physical possession of the goods.

Pre-Return Contact Requirement

Before returning any item, you must contact us at easysltnreturns@gmail.com to inform us of your decision to cancel the order. Please include your order number in your request.

How to Exercise Your Right to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., an email).

Email: easysltnreturns@gmail.com

Conditions for Returns

To be eligible for a return, please ensure that:

  • The goods were purchased within the last 14 days.
  • The goods are in their original packaging.
  • The goods have not been worn, used, washed, or damaged.
  • All original tags are attached.

Non-Returnable Goods

The following goods cannot be returned:

  • Goods made to your specifications or clearly personalized.
  • Made-to-order products.
  • Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Gift cards.

The above does not affect your statutory rights if the goods are defective, damaged, or not as described.

Returning Goods

Customers are responsible for the cost and risk of returning the goods.

Returns should be sent to:

EASY SOLUTION CLOTHING SP. Z O.O.
Gorczenica 18A
87-300 Brodnica
Poland

We recommend using a tracked shipping service, as we cannot be responsible for goods lost during return transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at easysltnreturns@gmail.com so we can evaluate the issue and resolve it.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at easysltnreturns@gmail.com.

Consumer Rights – Warranty

Customers are entitled to submit complaints regarding defective products in accordance with applicable consumer protection laws.

Company Information

EASY SOLUTION CLOTHING SP. Z O.O.
Gorczenica 18A
87-300 Brodnica
Poland

KRS: 0001245220
NIP: 8741818353
REGON: 544907150

Email: easysltncontact@gmail.com
Returns Email: easysltnreturns@gmail.com
Phone: +48 790 770 746